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Browse our Privacy Policy with confidence

top sport is committed to handling your personal data with transparency — we collect only what we need to operate your account, process deposits via Touch 'n Go…

Data collected only as neededTouch 'n Go, GrabPay, Boost dan FPX contextMalaysian law complianceYour right to access and correctClear retention periods
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top sport Browse our Privacy Policy with confidence
PRIVACY CONTACT PATHS

Reach us about your personal data

If you have a question about how we use your data, wish to correct an error in your account details, or want to request deletion of your personal information, our dedicated privacy team is reachable through the channels below. Our support team, which handles queries from Klang to Petaling Jaya and across Malaysia, aims to respond to all data-related requests within five working days. Where a request requires identity verification, we will guide you through the steps securely.

Team online

Live Chat

Start a live chat session from your account dashboard any time. Our privacy-trained support agents will log your data request, verify your identity, and confirm next steps in writing before any change is made.

Email Support

Send your data request or correction notice to our privacy inbox. Include your registered email and a brief description of your request. We acknowledge all privacy emails within one working day and resolve within five.

Account Settings

Many data corrections — such as updating your contact number or linked payment method like GrabPay or Boost — can be made directly inside your account settings page without needing to contact support at all.

DATA HANDLING PRACTICES

See how we protect your account data

Our data handling practices are built around the principle that your personal information is yours.

Data Minimisation

We collect only the data fields necessary to run your account, process payments via Touch 'n Go, GrabPay, Boost dan FPX, and respond to support requests. Fields that are not operationally required are not stored or requested from you.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language and region settings. Analytics cookies help us understand how pages are used so we can improve them. You can manage cookie preferences in your browser settings at any time.

Account Security

Your account is protected by password hashing, two-factor authentication options, and session-timeout controls. Any login from an unrecognised device triggers an email alert so you can act immediately if something looks wrong.

Retention Periods

Active account data is retained for as long as your account remains open. After account closure, transaction records are kept for the period required under Malaysian financial regulations, then securely deleted or anonymised according to our schedule.

Third-Party Processors

Payment processors handling your Touch 'n Go, GrabPay, Boost dan FPX and FPX transactions receive only the data required to complete the transaction. They operate under data-processing agreements and are prohibited from using your data for their own marketing.

Your Right to Request Changes

You may request to view, correct, or delete your personal data at any time by contacting us via live chat or email. We will verify your identity, confirm the scope of your request, and provide a written outcome within the stated timeframe.

Open answers to common privacy questions

The questions below address the data rights and privacy topics we hear about most from our account holders across Malaysia. If your question is not covered here, contact our privacy support team directly through live chat or the privacy email address listed in your account dashboard.

We collect your name, email address, phone number, date of birth, and the payment details you provide — such as your linked Touch 'n Go or GrabPay account. We also log technical data like your IP address and device type for security purposes.

We do not sell or rent your personal data. We share it only with payment processors — such as those handling Boost dan FPX transactions — and service providers who are contractually bound to keep your data confidential and use it solely to deliver the service.

After you close your account, we retain transaction records for the period required under Malaysian financial and regulatory obligations, then securely delete or anonymise the data. We will confirm the exact retention period applicable to your account on request.

Contact our privacy team via live chat or email with your registered account email and a clear description of what you would like to access. We will verify your identity and provide a summary of the data we hold within five working days.

Yes. You may request a correction or deletion at any time. Reach us through live chat or the privacy email address. After identity verification, we will update or remove the relevant data and confirm the outcome to you in writing.

We use session, preference, and analytics cookies to keep your account running smoothly and to understand page performance. You can adjust or block non-essential cookies through your browser settings at any time without affecting your core account functions.

Payment data is transmitted over encrypted connections and processed by PCI-compliant payment gateways. We store only the minimum reference data needed to display your transaction history; full card or wallet credentials are not retained on our servers.

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